Shop Policy

Thank you for visiting and shopping at BEARISUUU. The following are the terms & conditions that constitute our Shop Policy. BEARISUUU has the right to amend this shop policy at any time.

If you are looking for frequently asked questions, please follow this link: [ here ]

If you have questions about our shipping policy please follow this link: [ here ]

Please read through the Shop Policies before ordering. Placing an order means that you agree to all the terms.

💜 Can I return my order?

Unfortunately No. There is a strict no return policy.

💜There's something wrong with my order!

I have no control over how postal services handle packages once I ship them out. I try my hardest to ensure that all your items are properly packaged and secured. 

If there are major defects in the order, please [ Contact Us ]. Be sure to include the following in the email:

  • Name
  • Order Number
  • Photos depicting the issues

You must contact me within 7 days of receiving your order.

💜 Help! My order never arrived!

If your order was specifically returned to me due to failed delivery/incorrect address/unclaimed/etc. (anything outside of my control), I will contact you with two options:

  • Reship under the condition you pay the shipping fees again
  • Issue a refund for the product amount. (This will exclude shipping fees)

If your order is not delivered within 30 days of expected delivery, please [ Contact Us ] and we'll be sure to check your tracking and/or fix your situation.

💜 I made an order by mistake

In-stock items can be cancelled within 24 hours of purchase. Once that period is over, they are strictly noncancelable. If you'd like to modify your order please [ Contact Us ]