FAQ

Thank you for visiting and shopping at BEARISUUU. The following are frequently asked questions.

If you have questions about our shop policy please follow this link: [ here ]

If you have questions about our shipping policy please follow this link: [ here ]

💜 Q. What does "A/B/C-GRADE" mean?

This is a grading system based on the quality of the product. Please note, this is my personal grading system and may vary from other artists.

B-Grade:  Minor flaws noticeable at arms length in normal light. Flaws include but are but not limited to:

  • Scratches, Misprint, Paint specks, Discoloration, Blurriness, Smudges, underfilled enamel, moderate imperfections on metal plating, offset in screen print.

C-Grade: Noticeable flaws from further away. Flaws include but are not limited to:

  • Large Scratches, complete Misprint, Dents, Pin distortion, Paint Chips, Missing Paint, Air bubbles.
  • C-Grades are sold at significant discount.

💜 Q. Does shipping come with tracking? 

Yes, all packages come with tracking information. Please allow up to 24 hours for the tracking information to be updated by the shipping service provider.

💜 Q. Do you have international shipping options?

Shipping to Canada is currently available. There are no other international shipping options outside of the United States and Canada currently.

💜 Q. What currency is the store listed in?

USD. You are able to change currency options at the top right side of the page.

💜 Q. Why is shipping so expensive?

Shipping rates are calculated at checkout time based on your address and chosen shipping method. I mark the quoted rates up slightly in order to cover some of our packaging costs. I use high-quality, recyclable packing materials to protect your items (and the Earth.)

💜 Q. What’s your current processing time?

Orders will take between 2-3 days for smaller order quantities or 3-5 days for larger orders or unless the store is backed up. Please understand that I am one person doing order prep, packaging, and mailing orders out. Please bear with me! 

💜 Q. I never got my package! // My package was damaged!

Please contact me with your order number ASAP so I can correct the situation. I trust in my packaging methods but I am not responsible for damage done to packages by the shipper carrier. Please make sure that the shipping address is correct. In the event a package is returned to sender, I can reship your packing, but the customer is responsible for paying shipping.

💜 Q. Something is wrong with my order!

Contact me so I can correct your order! Orders are processed 3-5 business days from when they are relieved.

💜 Q. Do you accept returns/exchanges?

We do not accept returns or exchanges. If you’ve placed a duplicate order by mistake, contact us before the order is mailed out and we can correct this.

 

💜 Customer Privacy

Information you provide through the ordering process will only be used to keep you up-to-date with your order’s progress and to contact you if there are any issues. Subscribers to the mailing list will only receive shop-related announcements and may unsubscribe at any time.

We never sell or otherwise give out information to a third party.